Therapy Sessions
Payments
- All applicable payments should be made prior to availing The Grey Couch services.
- The user’s session booking(s) will not be confirmed till the payment is received by The Grey Couch.
- If you are accessing our services through a third-party or your organisation, beyond any sessions that might be offered to you as part of The Grey Couch’s association with your organisation, the user’s session booking(s) will not be confirmed till the payment is received by The Grey Couch.
- All purchases expire one year from the date of purchase.
Fee Information
- For individual users, the fee per session is dependent on the package selected.
- For users who are accessing sessions through their organisation, beyond their included sessions, the fee per session is dependent on the selected psychological wellness expert and specific arrangements with their organisation.
Cancellation, Reschedule and Refund
As an online psychological service platform, The Grey Couch strives to provide the user with the best possible service in order to maximise user satisfaction. Keeping that in mind, The Grey Couch’s cancellation and refund policy ensures the highest possible flexibility for the user.
The user has the flexibility to
- Reschedule the session
- Cancel the session
Session Reschedule
The Grey Couch provides the user with the flexibility to reschedule their sessions to a later time. Any rescheduling request will be processed based on the time at which the user requests The Grey Couch to reschedule with respect to the scheduled time of the session and is explained in the table below.
| Initiation of Session Reschedule | Session Refund provided to the User |
| At least 24 hours in advance of the scheduled session | Free Reschedule |
| Within 24 hours of the scheduled session | Needs to be booked as a new session and make payment for the same if applicable |
Cancellation by The Grey Couch Expert
If the session is cancelled by the The Grey Couch expert, the user will receive a session credit on their account on the platform, regardless of the time at which the cancellation was done. This session credit can be used within the validity period to:
- Book a session with the same expert within the validity period
Session Delayed/Technical Issues
If, due to an unforeseeable reason from the platform’s end, a booked session is not completed in its entirety by the expert, the user may write to The Grey Couch at[email protected]
Refunds will be handled on a case-to-case basis.